Customer Service

Ronacrete has a philosophy to supply high quality products to their customers, all the time. This can only be achieved by working within an environment where all personnel empathise with both company and customer. We work to the procedures set out in ISO 9001:2010 and test all incoming, intermediate and finished materials.

 

All mixing batches are double checked on loading and go through a strict QC process before being released for delivery.

 

Our “no blame” policy gives reassurance to us, and all personnel, that if an error is made, it can be dealt with quickly and efficiently.

 

Customer service does not only apply to manufacturing. Our development team are in regular contact with customers to ensure that they are happy with the products we sell. We often work alongside contractors, adjusting development and existing materials to make them more user friendly.

 

Customer surveys are another way we monitor customer satisfaction. It is important that our customers, be they architects, surveyors, distributors, or contractors, are happy with the technical support, delivery, presentation, and information we provide.

 

We are always open to new ideas and embrace customer feed back. We believe that we offer our customers the best service, but we always strive to improve.